Underwriting Solutions to Dynamic Industry - A Brief History

At HIU we realise that the Hospitality & Tourism and Commercial & Industrial industry is a dynamic one, changing constantly to adapt to the ever increasing needs and demands of the customer.

To be not just a successful underwriter, but a leader in your sector you need to truly understand the business ideals of both your and your target markets business.

We aim to support our innovative products through value added communication structures, efficient service delivery and sound business ethics.

HIU reviews its range of products and pricing on an ongoing basis using legislative and industry specific factors, which affect our clients as a whole. Flexibility in underwriting application is one of our values and we are proud of being able to adapt our products to suit your needs.

We play a pro-active role within the industry through innovative Insurance solutions and interactive development for both intermediaries and clients on insurance, risk management and other pertinent issues which appear in our newsletters, informative articles and manuals which can be found on our website.

We continue to provide for the insurance needs of a number of well recognized and, in some cases, award winning operations within the hospitality industry. We at HIU are very proud of our associations with client's of this calibre and we look forward to being of service to them and all our clients by developing long term, mutually beneficial business relationships through our broker base.

To be respected by the insurance market and our clients as being the foremost, or leading, underwriter to the Hospitality and Commercial & Industrial Sector.

Our business combines the traditional values of integrity and a strong business and work ethic with progressive developmental ideas to enhance our products, providing a sustainable, solid underwriting and risk management operation on behalf of all our stakeholders – our shareholders, clients, staff and suppliers.

One of the fundamental building blocks of our achievements has been our ability to and attitude towards paying claims. We are consistent, transparent and firm in the application of our claims philosophy. We have received many testimonials in this regard form our prestigious clients and business partners.

Notwithstanding claims service being the primary reason for purchasing insurance, any operation in the globalised business environment, with such a dedicated focus to consumerism and transformation, needs solid business objectives to succeed.

At HIU we commit to achieving QUALITY in every aspect of our business, from the products we develop to the skills we employ and resources we use supporting them. As a  winner of the INNOVATION award from Compass we are very proud of our comprehensive product range which we regularly develop to ensure it remains current with the needs of our customers. Our company structure facilitates decision making and rewards initative as we focus on providing fast but consistent RESPONSIVENESS to our partners and clients.No one of these objectives on their own can ensure a co-ordinated service offering without EFFICIENCY of operation in aspects such as costs, productivity and delivery.

With these corporate objectives supporting our vision and mission we constantly aim at achieving a sustainable market position, from where we are able to lead our competitors and set the benchmarks for development and service delivery.

We believe that it is due to our dedication toward adding value by playing a fundamental role in pro-active risk management and assistance in all matters relating to the Hospitality and Tourism Industry and Insurance Market that has made us the Leaders in Hospitality Insurance.

The following comments were received/made by some of our Brokers:

Di said “I enjoy working with HIU. Your response times are good and your electronic delivery is very good and efficient.”

Monique said “I am very happy with the service that I receive from HIU. They’re always very friendly and helpful, I am extremely satisfied with the service that I receive. I must mention that your Claims department is also very good and I find that the electronic delivery is convenient.”

Tony said “On a scale from 1 to 10 (10 being excellent), I would give HIU 9 out of 10 for your response times. On accuracy 8 out of 10, but your documentation is generally correct. I think that the electronic delivery is a big plus which also makes our response to our clients very quick.”

The following comments were received/made in respect of our claims service:

Lilly said “The response times on claims communications, appointment of adjustors and final payments is excellent and the service is always professional”

Stuart said “In this particular event (a fire at Verlorenkloof), I’m glad to say the damage was quickly assessed and the claim admitted within a week. HIU and Compass are to be highly commended for their prompt action in this regard.”

Wendy and John said “I would like to express our appreciation for the swift and hassle-free handling of our recent claim for losses we incurred when our personal home burnt to the ground.  We had only built this dream home three years ago and the trauma and pain of losing it and everything we owned was immense.  We are very grateful that our trauma was not compounded by any difficulties with our claim.”

The Tourist Industry Associations plays an important role in providing important information and support to the Tourist Industry.  H.I.U. recognises this and we are proud to be members of the following Associations and to be able to provide the members of these associations with added value benefits and insurance assistance:

HIU is committed to compliance and good governance.

FAIS Act

We are committed to the intention of providing a more professional and sustainable insurance industry for the primary benefit of the consumer. We are a registered Authorised Financial Service Provider and our FSP licence no is 5072.

Financial Services Charter

We are committed to sustainable transformation and are in the process of being registered and evaluated despite falling below the minimum size threshold for compliance.

Our principal shareholder, Lireas Holdings (Pty) Ltd has concluded a BEE share transaction with Mahogany Capital (Pty) Ltd. Effectively transferring 25% of ownership in HIU to a BEE partner.

We are working toward achieving prescribed staffing and procurement demographics into the future.

SAUMA & INDUSTRY

We are also a proud member of the South African Underwriting Managers Association, as well as various local insurance institutes.